Years of experience: 7
Call CenterCustomer Support RepresentativeSupport SpecialistITSales RepresentativeAppointment Setter
Trust Score
Exceptionally trusted; proven professional excellence.
Danielle's Career Path
Jun. 2024 -Present
Darkhorse Tech, Inc.Project Manager
United States•Successfully manage multiple projects • Be fully commercially accountable in the delivery of quality customer and internal projects. • Enter, update, and manage project plans, schedules, and expenditures in ConnectWise PSA/Project Management tool. • Schedule, attend, take notes, and send out updates for project team and client-facing meetings. • Prepare presentations and organize project del...
Aug. 2022 -Jun. 2024
AgreeYa SolutionsScrum Master
• Facilitated Agile development practices and Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Mentored a cross functional team of 15 resources to deliver quality products which led to over $3million in revenue
• Coached Teams on Scrum practices, which resulted to improved estimating by 70%
• Helped team members, stakeholders and customers und...
Nov. 2018 -Jul. 2022
ClearOne AdvantageJr Scrum Master
• Developed relationships across 14 business units to ensure cross functional collaboration on company projects
• Coached Teams on Scrum practices, which resulted to improved estimating by 70%
• Coordinated with other Scrum Masters and Agile coaches to identify and implement best practices and process improvement
• Led the team in removing impediments and resolving conflicts, enabling the tea...