Years of experience: 12
Client Relations SpecialistCustomer ServiceCustomer Care SpecialistCustomer Success ManagerCopywritingCopywriter
Trust Score
Exceptionally trusted; proven professional excellence.
Yulia's Career Path
Jan. 2025 -Dec. 2025
Smart Investments Group LtdCustomer Relations Manager
ИзраильManaging warm leads and providing clients with comprehensive information and support regarding immigration processes, overseas real estate purchases, and related investment opportunities.
Jan. 2024 -Present
Super-PharmShift Supervisor & Customer experience lead
Tel Aviv District, IsraelSupervised daily store operations, managing teams of 5 - 8 employees and ensuring smooth workflows. Led customer experience initiatives, resolved service issues, and maintained high satisfaction levels. Trained and mentored new team members, improving onboarding and team performance.
Jan. 2023 -Dec. 2024
"AST" Russia's Leading Publishing HouseAuthor of non-fiction book
Secured a publishing contract with AST, Russia’s leading publishing house, for a debut non-fiction book focused on positive psychology. The book is scheduled for publication in Q3 2025 in Russia, and I am currently working on its English version.