Years of experience: 27
Tech SupportBI AnalystITProject ManagerUnited StatesCustomer Service
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Barb's Career Path
Jul. 2023 -Present
UnqorkPrincipal Customer Advocacy Manager
• Managed a $3.7M book of business, ensuring high levels of customer satisfaction and retention through tailored solutions and proactive client support.
• Developed and executed customer success strategies aligned with best practices and compliance standards.
• Vocal advocate for customer-centric solutions and facilitating feature requests.
• Collaborated with Product and Technical Advisory t...
Dec. 2021 -Jul. 2023
UnqorkApplication Engineering Manager
• Led design, development, testing, and execution of Unqork delivery projects, including early discovery sessions and in-project system demos.
• Oversaw Application Engineering teams in sprint planning, configuration, promotions, and documentation, ensuring adherence to Unqork best practices.
• Provided scoping insights and estimates to support project planning and budget development.
Oct. 2016 -Mar. 2020
Life Time - Healthy Way of LifeYoga Instructor
Gaithersburg, MD and Columbia, MD