Barbara's Posts
No responses yet
0
Years of experience: 20
Business OwnerConsultingEducationTutorCustomer ServiceCustomer Success Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Barbara's Career Path
Sep. 2023 -Present
Earth HotelsDirector of Openings & Guest Experience
Dubai, United Arab Emirates• Preopening Strategy & Budgets: Develop and manage preopening critical paths, manning structures, payroll frameworks, and budgets, reporting directly to founding partners.
• Procurement & OS&E: Oversee OS&E evaluations and listings, ensuring all selections align with Earth Hotels’ operational and brand philosophy.
• Brand Immersion & Training: Create and deliver executive-level brand immersi...
Mar. 2020 -Jun. 2023
AccorGuest Experience Manager | Middle East & Africa
Dubai, United Arab Emirates• Define and control the Guest Experience and Quality performance for 120 hotels in Africa & Indian Ocean Islands, across all ACCOR brands. Deliver commercial performance and value to the leadership team through research, analytics and insight • Drive cross-functional strategy and training to deliver excellence in Guest Experience– champion innovation and usage of data, insights and resources...
Mar. 2019 -Mar. 2020
AccorProject Manager | Hotel Openings Support, Middle East & Africa
Dubai, United Arab Emirates• Integral contributor to creation of the regional Hotel Openings division
• Project-managed 15+ regional hotel construction projects simultaneously – tracked and reported on each project milestone in the pre- and post- opening cycles, including project budget and expenses • Prepared and implemented pre-opening budgets and hotel manning guides
• Reduced time spent by 50% - prepared, monitored...