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Years of experience: 18
Startup FounderMarketingBusiness OwnerSales & BizDevEntertainmentBusiness Development Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Aleksandrs's Career Path
Aug. 2018 -Sep. 2024
App in the Air, Inc.Head of Customer Success and Communications
Washington, United StatesSupport Leadership Excellence: - Anti-Fraud Innovator: Engineered an anti-fraud system, saving over $100K monthly by reducing operational risks.
- Customer Support Mentor: Led a team of 5, driving skill development and improving service quality.
- Talent Onboarding Specialist: Streamlined hiring and onboarding, ensuring rapid integration and productivity of new hires.
- Knowledgebase Develope...
Oct. 2017 -Dec. 2023
MyMusic.TravelChief Executive Officer, Founder
Vilnius, Vilniaus, LithuaniaMy passion project, MyMusic.Travel - Innovating the Intersection of Music and Travel - Platform Visionary: Launched MyMusic.Travel, a groundbreaking platform dedicated to music enthusiasts, revolutionizing how users discover and book music events worldwide.
- Seamless Booking Integration: Engineered a user-friendly experience that allows seamless booking of tickets and accommodations, driving...
Dec. 2014 -Aug. 2018
Aviasales / JetradarHead of Customer Experience
Vilnius, LithuaniaB2C Customer Experience and Support Since 2011, I have spearheaded the development of a comprehensive customer support system, efficiently managing over 5,000 monthly requests while consistently achieving a satisfaction rate above 95% in a fast-paced B2C environment. Key Achievements: - Multi-Channel Support: Established robust support across social media, email, web, and mobile, significantl...