Years of experience: 8

Project ManagementCall CenterCustomer Support RepresentativeSupport SpecialistTelemarketerCall Center Supervisor

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Giovanni's Career Path
Director of Project Management OfficeJan. 2022 -
Present
Research SolutionsDirector of Project Management Office
Monterrey, Nuevo León, MexicoIn charge of managing our resources to achieve our short, medium and long term plans throughout the whole organization: - Cross-functional planning and execution - Executive strategy - PMO incorporation and management - Internal and external stakeholder reach out - Strategy and Operational processes optimization - KPI follow up through all departments - OKR Implementation
CRM Database ManagerAug. 2020 -
Jan. 2022
Research Solutions / Reprints DeskCRM Database Manager
Monterrey, Nuevo León, MexicoIn charge of the Data-Driven tasks that are involved with our customer/prospect segmentation in our CRM as well as automating internal processes. Data Analytics, Reporting, Marketing Email and .csv Imports are tasks under my responsibility too.
Financial Sales ManagerApr. 2018 -
Mar. 2020
Principal Financial GroupFinancial Sales Manager
Monterrey, Nuevo León, MexicoExecutive Sales based on retirement plans. Main responsibilities: - Prospecting - Inbound and Outbound reach - Quotation based on consultations - Deal Pipeline follow-up through whole sales process - Client Portfolio retention and enrichment - Micro Project Management

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