Years of experience: 27
Tech SupportITSolution IntegratorC-level ExecutiveCTOCustomer Service
Trust Score
Highly reliable; strong professional involvement.
Daniel's Career Path
Aug. 2018 -Present
Engine YardDirector Of Support, Operations, and Engineering
RemoteLead a worldwide team that provides services to customers, improves the product offerings, and operates the day-to-day of the business. Define and execute product strategy, including its support plans, staffing and operational needs, and the go to market plan.
Manage relationship with 3rd party Engineering Teams when building and operating the product offerings. Build close relationship with ...
Mar. 2018 -Jul. 2018
Engine YardSenior Solutions Architect
RemoteEvolve solutions for new and existing customers on how to deploy, run, and scale cloud apps. Work with prospect customers on changes and improvements needed for running applications on a PaaS.
Drive tech opportunities for new features and enhancements to the company's offerings, including building proofs of concept.
Aug. 2017 -Feb. 2018
Engine YardApplication Support Manager
remoteManage a Team of six Application Support Engineers across 4 timezones.
Highest point of escalation of all types of issues faced on the everyday functioning of the team. Member of a management team in charge of definition and implementation of Support policies, procedures, and metrics. Responsible for recruiting, onboarding, and coaching of new team members, and career development for the whol...