About myself

With over 3 years leading CX teams and 4 years in B2B SaaS, I excel in enhancing customer satisfaction. Successfully increased NPS from 55 to 90+, reduced churn, and drove retention through data-driven strategies. Led initiatives achieving 70% retention.

Job Description

Aiming for a role in Customer or Guest Experience, I focus on enhancing engagement, retention, and brand loyalty. Seeking to leverage my skills to support and grow a dynamic team, fostering exceptional customer relationships and driving success.

How to contact

How I can help you

Enhancing businesses' CX by optimizing processes, reducing churn, and boosting customer satisfaction. With 8 years of experience, I lead teams, analyze data, and implement tailored, tech-driven solutions to drive measurable results.

People I am looking for

Looking for: • SaaS & Tech Companies • E-commerce brands • Customer Service Teams • Service-Based Companies

Experience & Cases

Achievements: • Increased NPS from 55 to 90+ • Decreased Churn and increased retention • Produced documentary launch event Former Clients: • Edtech companies • Movie studios • Clothing brands

How to contact

About myself

With over 8 years in Customer Service, I've led teams, optimized processes, and boosted retention. My expertise lies in post-sales support, issue resolution, and enhancing customer satisfaction, with 4 years dedicated to leadership.

Job Description

Seeking a Customer Service/Experience Specialist role to leverage my skills in problem-solving and customer goal achievement, ensuring customer loyalty and profitability for the company.

How to contact