Years of experience: 17

CopywritingContent WriterTranslatorCustomer ServiceBilingual Communications SpecialistHelp Desk Support

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Felipe's Career Path
Help Center Content ManagerMay. 2019 -
Nov. 2024
MyHeritageHelp Center Content Manager
Or Yehuda Area, IsraelWriting content and coordinating translations for the website's Help Center (FAQ).
Tech Customer Support & TrainerSep. 2013 -
May. 2019
MyHeritageTech Customer Support & Trainer
Israel- B2C email tech support in 5 languages - Participation in the training of new employees for the Phone Support department - Full training of new employees for the Email Support department - Training new hires in groups varying between one to ten-twelve individuals, both in the Israeli offices and the outsourcing office in Ireland
Telemarketing RepresentativeDec. 2011 -
Sep. 2013
MyHeritageTelemarketing Representative
Or Yehuda, IsraelSales and Retention.