Years of experience: 31
Customer Support RepresentativeITAppointment SetterTechnical Support AgentHelp Desk SupportCase Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Tracey's Career Path
Feb. 2020 -Present
Novo NordiskCompassionate Care Program Manager (Patient Support Programs)
Mississauga, Ontario• Designed, developed, and successfully launched 3 Patient Support Programs (PSP) on schedule and within allocated budgets. • Engage in continual collaboration with customers and vendors to ensure patient-centric and user-friendly PSPs. • Cultivate and sustain robust customer relationships, encouraging dynamic collaboration and effective co-creation. • Utilize multi-platform analytics to extr...
Jun. 2018 -Feb. 2020
Novo NordiskProject Manager - Legal, Business Ethics, Quality
Mississauga, Ontario, Canada• Project Manager responsible for the implementation of processes and technology solutions that will enable Novo Nordisk Canada to comply with the pending legislative requirements Health Sector Payment Transaction Act (Bill 160). • By leveraging best practices for payment transparency reporting, am accountable for developing a ‘blueprint’ that enables other Novo Nordisk affiliates to replicat...
May. 2016 -Jun. 2018
Innomar StrategiesDirector, Enterprise Project Management Office
Oakville, Ontario, Canada• Program management champion ensuring excellence in project management execution methodologies and governance models. • Provide vision and leadership for Innomar Strategies’ Enterprise Project Management Office (ePMO). • Senior Project Manager for all local and global mergers and acquisitions. • Develop and lead a team of talented PM- certified Project Managers. • Key advisor on the company’...