United States, Canton• Spearheaded SaaS solution adoption, increasing client engagement by 35% and streamlining B2B ordering efficiency.
• Led 20+ product training sessions, improving customer onboarding and software usability.
• Developed data-driven sales strategies, achieving a 15% increase in recurring revenue by optimizing product portfolios.
• Cultivated relationships with key stakeholders, leading to 5 new...
United States, Akron• Managed a digital freight platform, improving operational efficiency by 30% through process automation.
• Built and maintained a book of 15+ shipping customers, generating $3.7M in sales revenue.
• Conducted market trend analyses to enhance customer retention strategies, reducing churn by 20%.
• Partnered with cross-functional teams, aligning logistics operations with customer needs for max...
United States, Canton• Managed compliance-sensitive medical data, reducing processing times by 25% through workflow optimizations.
• Implemented a new tracking system that improved document retrieval efficiency, enhancing customer experience ratings by 15%.
• Analyzed patterns in information requests to proactively address common customer pain points.