Exceptionally trusted; proven professional excellence.
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Lauren's Career Path
May. 2022 - Present
DeloitteBusiness Systems Analyst -Core Business Consultant
Arlington, Virginia, United States● Spearheaded an API integration for a child welfare system that automated payment calculations, ensured secure data exchange, and streamlined payment adjustments based on care level and child-specific needs. ● Led a ServiceNow enhancement project for FEMA, integrating a virtual agent chatbot to streamline their enterprise help desk system. This resulted in 40% decrease in ticket resolution t...
Washington D.C. Metro Area● Analyzed requirements, procedures, and problems to automate or improve the existing e-learning management system SAP Learning Hub. This resulted in 25% increase in automated solutions that ensured the effectiveness of the tool and aligned with client-specific operational needs and goals.
● Created a dashboard and analysis tools in Excel to analyze remote workforce productivity and attendanc...
Reston, VA● Drafted detailed documentation, analyzing data, and supporting strategies to meet diverse client requirements; facilitated the successful execution of complex projects, reinforcing client confidence and satisfaction.
● Conducted UAT utilizing HP Application Lifecycle Management. to track, analyze, and summarized operational processes, providing insights for continuous improvement.
● Facilit...