Years of experience: 20

Solution IntegratorVendor ManagementCloud ServicesHelp Desk SupportCall CenterSound engineer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Pablo's Career Path
Cloud Infrastructure EngineerSep. 2018 -
Oct. 2024
McKinsey & CompanyCloud Infrastructure Engineer
Heredia, Costa RicaResponsibilities Provide administration and technical support for McKinsey’s global infrastructure, cloud platforms, Windows Server, VMware and Active Directory environments. Provide 2nd level support for the firm’s Citrix XenApp and XenDesktop infrastructure. Collaborate with other infrastructure teams in the deployment, administration and support of infrastructure relevant to their scope. A...
Senior Office IT SpecialistOct. 2012 -
Sep. 2018
McKinsey & CompanySenior Office IT Specialist
Heredia, Costa RicaResponsibilities Provide IT and telecom support to local office colleagues. Maintain and support local office infrastructure (conference rooms, printers, servers, network, audio/video equipment). Preparation and deployment of new laptop and mobile handset hardware. Manage local office IT hardware inventory (laptops, mobile hardware, accessories). Manage relationships with local IT and technol...
IT Technical Support EngineerNov. 2009 -
Oct. 2012
HostaricaIT Technical Support Engineer
San Jose, Costa RicaResponsibilities Plan and perform service deployments and migrations for new and existing customers. Troubleshooting and diagnostics of servers, storage, network and data center infrastructure. Prepare servers and network hardware for deployment (OS installation, firmware updates, hardware upgrades, etc). Develop technical support manuals and documentation. Achievements Designed and deployed ...