Years of experience: 11

Call CenterCustomer Support RepresentativeTranslatorCustomer ServiceChat SupportAssistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Ana's Career Path
IT Risk & Compliance ManagerMar. 2024 -
Present
AllianzIT Risk & Compliance Manager
Bucharest, Romania- Support initial and annual risk scoping of Business Applications - Continuous identification, assessment, monitoring and response of information risks of business applications (IIRM process) - Continuous identification, assessment, monitoring and response of information risks of ITOM (IIRM process) - Mitigation planning and execution for NFRM controls - Manage IT Compliance: Self-Assessment...
Account ManagerSep. 2018 -
Mar. 2024
Allianz Services RomaniaAccount Manager
Bucharest, Romania- Management of dedicated client projects with project members from Allianz Germany and Allianz Technology - Management of Customer Demands from the first idea till implementation- Execution of regular Customer processes - Manage, shape and maintain the relationship to customers (account) as one of the point of contact - Communicating with clients to understand their needs and explain product...
Business Relationship ManagerJan. 2018 -
Sep. 2018
Allianz TechnologyBusiness Relationship Manager
Bucharest, Romania-creating & sending Region Management communications to customers in collaboration with the Service Release Manager/ Project Manager, business Management, etc. -continuously ensuring consultancy for the OE’s regarding the AGN specific processes/ products -organizing workshops -creating and developing a strong relation with the customer, ensuring end-to-end Allianz Global Network services -rep...