Years of experience: 31

CanadaCopywritingTutorCall CenterCustomer Support RepresentativeSupport Specialist

Trusted by top professionals

  • JB
    Jessica Berney-Miles
    Fundraiser
    Verified
    I really enjoy learning from Charles. He is incredibly knowledgeable, patient and helpful. He was able to help me solve annoying tech issues that I had been struggling with for weeks, pulling my hair ...

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Charles's Career Path
Software Solutions TrainerSep. 2024 -
Nov. 2024
Asurtec Solutions Inc.Software Solutions Trainer
Toronto, Ontario, CanadaContracted by Asurtec to deliver comprehensive training on VitalHub’s TREAT Client Management System (CMS) to staff members of a large community organization. I design and lead engaging in-person and virtual training sessions, ensuring end-users are proficient in navigating the TREAT system for optimized client management. In my role, I: • Guide staff through the features and functionalities ...
Founder/Lead TrainerJan. 2024 -
Present
Wise Guys Technical TrainingFounder/Lead Trainer
Toronto, Ontario, CanadaWise Guys is a computer training business dedicated to helping individuals and organizations build their digital literacy skills. Founded in January 2024, we specialize in offering personalized training sessions that cover everything from basic computer use to advanced software applications. Whether you’re new to technology or looking to refine your skills, our hands-on approach ensures that ...
Health Surveillance ScreenerAug. 2020 -
Dec. 2020
University Health NetworkHealth Surveillance Screener
Toronto, ON, Canada

Charles's Posts

  • About

    Key Skills: • Technical Training Expertise • Customer Support Excellence • Troubleshooting & Problem-Solving • Adaptability & Product Knowledge • Communication Skills • Process Improvement • Documentation Creation

  • Cases & Experiences

    Key Achievements: • Trained 100+ employees at TouchBistro • Maintained 95%+ satisfaction in SaaS support • Led successful software implementations at Diversys • Authored 20+ user guides • Resolved 50+ support tickets weekly • Praised for simplifying complex concepts

  • Work Order

    We help with: • Software training to boost proficiency • Software support ensuring seamless operation • Troubleshooting to minimize disruptions • Enhancing user confidence and satisfaction • Customizing solutions for unique business needs

  • How to contact

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  • About myself

    Led Diversys software implementation, customized solutions, trained users, and reduced onboarding time by 40%. Resolved 50+ weekly support tickets. Improved TouchBistro client satisfaction with fast response times and effective training. Enhanced Apple customer experiences through tailored training.

  • Job Description

    Seeking a role to leverage my training, support, and customer service expertise. Aims to deliver excellent results and contribute to team success, while ensuring financial stability and reliable income. Looking to enhance organizational effectiveness and customer satisfaction.

  • How to contact

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