Cheyenna Lamb - Customer Experience Manager,

Years of experience: 6

Call CenterSupport SpecialistCall Center TrainerCustomer ServiceCase ManagerCustomer Care Specialist

Trusted by top professionals

Jacob Alesia
Routing Manager + System Admin @WellTrans
Verified
Cheyenna is the most intelligent person I know, and she makes every company better by being a part of them. Her emotional intelligence is especially strong. I’ve seen multiple situations where upset c...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Cheyenna's Career Path

Nov. 2022 -
Oct. 2023

AbbVieAmbassador Resource Specialist

• Manage caseload of up to 600 Immunology patients across three brand campaigns in the Complete Patient Assistance Program, supporting effective treatment journeys and resource accessibility. • Educate patients on the role of the Complete Program in their treatment journey, guiding their participation and fostering positive outcomes; Provide invaluable psychosocial support as needed • Tracks ...

Sep. 2021 -
Jun. 2022

WellTransSenior Member Advocate

• Mentored and guided others on the advocate team in handling complex member situations • Acted as subject matter expert, ensuring adherence to company policies, contract requirements, and state regulations in resolving member issues.

Apr. 2021 -
Sep. 2021

WellTransMember Advocate

• Coordinated medical transportation services for Anthem Medicaid members, ensuring timely and efficient service • Thrived in a dynamic startup environment by adapting quickly to changing circumstances and evolving member needs • Advocated passionately for our members across departments, successfully resolving issues and enhancing their overall experience • Handled member concerns and grievan...