• Overseeing daily operations to ensure smooth front office functions
• Resolving guest complaints effectively to maintain high satisfaction levels
• Maintaining and improving SOPs for efficiency
• Innovating and championing CRM solutions for enhanced guest management
• Managing invoices and monthly accounts during FOM’s absence
• Performing concierge tasks and designing personalized guest ex...
Eschborn, Hesse, Germany• Sourcing OS&E for new hotel openings
• Aligning guidelines and specifications to brand standards
• Vendor communication and maintenance of vendor lists
• Maintaining systems, structures, and mock room lists