Karaka, Auckland, New ZealandGuest Service Agent
DoubleTree by Hilton, Auckland Karaka, New Zealand | July 2024 – Mar 2025
• Performed night audit procedures, including posting room charges, reconciling daily transactions, and
preparing financial and occupancy reports
• Managed daily front office operations, ensuring smooth guest check-ins, check-outs, and room
assignments
• Handled reservation management and guest profi...
Newzealand Front Office Associate
Quest Service Apartments, New Plymouth, New Zealand | May 2023 – Mar 2024
• Oversaw reception operations, welcoming guests and managing front desk workflow
• Processed guest arrivals, departures, billing, and corporate account reconciliation
• Handled reservation amendments and long-stay guest requirements
• Coordinated with housekeeping to update room readiness and man...
Tamil Nadu, IndiaGuest Service Associate
Courtyard by Marriott – 4 Star Hotel, Tamil Nadu, India | Jan 2022 – Jan 2023
• Delivered high-quality guest service aligned with Marriott standards and SOPs
• Managed room assignments, reservation confirmations, and loyalty member services
• Collaborated with internal teams, including bell desk, F&B, and housekeeping, for service fulfilment
• Promoted hotel services a...