Melbourne, Victoria, AustraliaResponsible for inbound service answering customer calls everyday regarding their inquires 1. Update customer information in the customer service database during and after each call, using CRM softwares like console, Seibel
2. Developing and documenting knowledge into helpful content 3. Working towards customer service KPIs and metrics 4. Worked on VDI, SANDBOX and several legacy internal too...
Melbourne, Victoria, Australia1. Maintained Customer satisfaction while addressing resolving their key concerns.
2. Used POS system to process transactions, returns, online deliveries, gift cards activation. 3. Used the SAP software to review the product flow and Sure-fire BOS ( Back office system) to review the record of previous transactions.
4. Maintained a professional wok ethic with management staff and co-workers
5....
United StatesA four month internship with Katch Media Genome as a critical metadata analyst where I received valuable knowledge about the media coding and analysis, engaged in networking and leadership experiences that enhances teamworking and communication skills. Insights gained through the analysis process, including intensive practice of film analysis as well as the connection between the “genomic” da...