Years of experience: 25
CopywritingStartup FounderProofreaderEditorC-level ExecutiveHR
Trust Score
Exceptionally trusted; proven professional excellence.
Carol's Career Path
Feb. 2022 -Present
Habitat for Humanity of Carroll County, MDHabitat for Humanity ReStore Manager
Westminster, MDManage all aspects of ReStore, a 20,000 square foot retail and warehouse operation selling donated goods. All proceeds go towards major repairs and building homes for those in need in Carroll County Maryland. Manage all staff and volunteers, develop and manage donations, and promote new business.
Jan. 2020 -Jan. 2020
Customer Service Experts (CSE) - mystery shops, electronic educational training for airport clientsDirector, Field Operations and Scheduling
Annapolis, MDLed a team of 6 schedulers and 30K mystery shop contractors annually for multiple clients as a member of the leadership team. Reviewed compliance to ensure fulfillment of client requirements. Managed all mystery shop operations, recruiting and HR, staff training and re-training, property residential and commercial management, and business planning for the Scheduling department. Oversaw the im...
Aug. 2018 -Oct. 2019
ServiceMaster by Singer - Provider of restoration, remediation, and remodeling servicesChief Operating Officer
Baltimore, Maryland AreaHired for short-term assignment involving franchisee running a $15M operation. Worked with the owners to create a more detailed structure for the company, with a goal of increasing effectiveness of services and raising performance scores. Conducted a comprehensive assessment and provided “next steps” recommendations (including Plan of Action for Year 1), including training, educational and sa...