Years of experience: 28
Marketing📝 Influencer or BloggerSales & BizDev🐦 DesignContent ManagerSEO Manager
Trust Score
Trustworthy; active professional engagement.
Rich's Career Path
Sep. 2022 -Feb. 2024
Traveling CoachesClient Success Manager (LMS and SaaS Solutions Manager)
Plano, Texas, United StatesResults-oriented leader with expertise in SaaS solutions, client success strategies, and learning management systems (LMS) for the legal industry. Delivered tailored solutions that enhanced client engagement, operational efficiency, and cybersecurity. Key Achievements:
Client Success & Retention: Managed 30 strategic accounts, achieving a 25% increase in customer satisfaction and 10% upsell g...
Apr. 2021 -Sep. 2022
EDSILMS Support Specialist (LMS Administrator and Project Manager)
Philadelphia, Pennsylvania, United StatesProven leader in LMS administration, project management, and technical support, driving workforce development and training excellence. Partnered with key stakeholders to deliver innovative learning solutions, enhance system reliability, and ensure compliance. Key Achievements:
LMS Optimization: Led the implementation of an LMS project, increasing system usage by 30% and improving productivity...
May. 2020 -Apr. 2021
EDSIQuality Assurance Lead (Business Analyst)
Philadelphia, Pennsylvania, United StatesResults-driven professional in quality management, business analysis, and process optimization, delivering measurable improvements in team productivity and operational efficiency. Key Achievements:
Process Optimization: Improved team productivity by 25% and work efficiency by 40% within three months through the implementation of automated testing and reporting tools. Compliance Leadership: Co...