Years of experience: 16

TranslatorConsumer IndustryVoice OverDocument ProcessorProject CoordinatorPersonal Assistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Edrienne Honey's Career Path
Senior Program Manager for Customer ExperienceJun. 2024 -
Present
Kape TechnologiesSenior Program Manager for Customer Experience
SingaporeDefines and drives global customer experience vision across global support programs, mapping journeys and identifying key friction points. Drives AI-driven automation strategies to transform agent workflows to enhance efficiency and lower operational overhead. Establishes strategic escalation frameworks for chat-based security threats, integrating with Legal, Security, and Product teams. Prov...
Vendor Operations Program ManagerMar. 2021 -
May. 2024
MetaVendor Operations Program Manager
SingaporeManaged programs supporting critical and highly-sensitive user data through machine learning and workflow automation. Collaborated with cross-functional teams in externalizing, creating, and launching new machine learning workflows and initiatives to maximize operational and cost efficiency. Partnered with Workflow Designers and Engineers in the conceptualization, launch, modification, and sc...
Vendor Sales ManagerJul. 2018 -
Dec. 2019
GoogleVendor Sales Manager
Taguig City, Metro Manila, PhilippinesManaged vendors operating in a Google-owned facility supporting the EMEA markets (United Kingdom and South Africa) in the sales program of Google Ads Inbound Acquisitions. Strategized and roll-out quarterly vendor sales targets based on historical performance and forecasted quarter-on-quarter (QoQ) as well year-on-year (YoY) revenue growth. Conducted and moderated regular business reviews to ...

Edrienne Honey's Posts

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    How I can help you

    I streamline customer support operations by setting up efficient teams and optimizing workflows with AI. I tackle high contact volumes and enhance vendor performance. I also assist with creative media projects, ensuring quality and tone match expectations.

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    People I am looking for

    Ideal partners include global tech firms, SMBs, and startups seeking to optimize customer support, sales teams, CRM, and automation. I also work with creative professionals needing transcription, scriptwriting, or voice-over services.

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    Experience & Cases

    Achieved enhanced customer experience for Google, Meta, and Kape through vendor optimization and automation. Built DoorDash's offshore sales team in the Philippines. Supported creators with podcast scripting and voice-overs.

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    How to contact

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    About myself

    With over 16 years in operations and voice talent, I excel in driving customer experience and workflow transformations. From AI-driven efficiency boosts to offshore models, I enhance productivity and storytelling impact through strategic and creative solutions.

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    Job Description

    Seeking dynamic projects that blend strategy with creativity, I aim to optimize customer experiences while engaging in voice-over and podcasting. Passionate about impactful roles, I thrive in environments valuing communication, smart processes, and continuous learning.

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    How to contact

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