Years of experience: 14

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Trusted by top professionals

  • ED
    Eliot Dyson
    Director of Customer Support @Seamless.AI
    Verified
    I hired Joao as one of the first few members of the customer support team at Remote. He quickly picked up the role and was instrumental in the success of the team. Joao not only provided top tier cus...

Trust Score

Exceptionally trusted; proven professional excellence.

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João's Career Path
Senior Customer Care SpecialistSep. 2022 -
Sep. 2024
RemoteSenior Customer Care Specialist
◦ Serve as the first escalation point for low and medium priority escalations ◦ Support the User Happiness Team Leads with high priority escalations ◦ Manage phone call requests from users ◦ Facilitate cross functional collaboration by managing team requests ◦ Provide support to the User Happiness team by answering questions in internal channels ◦ Assist with Quality Assurance checks related ...
User Happiness ManagerJul. 2021 -
Sep. 2022
RemoteUser Happiness Manager
◦ Managing communication between Remote and its clients ◦ Consistently reviewing updated documentation and processes to ensured Quality standards ◦ Mentoring Onboarding User Happiness Managers ◦ Documenting findings to support knowledge base and an async team to ensure customers are supported across all time zones ◦ Maintaining productivity standards, while ensuring high attention to detail w...
Customer Support DirectorJan. 2020 -
Apr. 2021
ToucanTechCustomer Support Director
◦ Developed and achieved Technical Support objectives and goals to support the organizational vision. ◦ Managed and directed a team of Customer Support and Service Resolution while leading the development of the vision and strategy for the Sales & Service team. ◦ Took ownership of unresolved technical issues, and liaised with the Product Manager and VP of Sales to solve and/or develop solutio...