Years of experience: 20

Call CenterCustomer ServiceData EntryHR consultantService Quality ManagerSoft Skills Trainer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Melissa's Career Path
Director of Skills & DevelopmentFeb. 2021 -
Present
PowerSchoolDirector of Skills & Development
Lead PowerSchool’s Skills & Development team within CXO Enablement to provide eff effective training and learning paths to PowerSchool’s Services, Support and Success teams in eff ort to assure quality delivery and execution to global clients. Prior to this role, I directed the PowerSchool Services Resource Management Organization supporting over 20 practices and approximately 400+ internal a...
Owner, PrincipalAug. 2018 -
Feb. 2021
Allocate Resource ManagementOwner, Principal
Providing workforce planning and resource management solutions to professional services organizations including staffing and schedule management, labor optimization, capacity planning, career development, recruiting and vendor management. Through proactive planning and RMO best practices, our mission is to provide creative, modern solutions to delivery challenges and transformation goals.
Global Resource Senior ManagerNov. 2016 -
Aug. 2018
Juniper NetworksGlobal Resource Senior Manager
Westford, MAImplemented a global resource management process, policy and governance to the Professional Services organization. Managed a team of 5 resource managers responsible for the allocation and schedule management of 190+ Juniper Consultants and subcontractors within 6 technical practices. Highlights of my accomplishments: • Hired and trained theater aligned RMs to deliver consistent service to Sal...

Melissa's Posts

  • About myself

    Demonstrated expertise in resource and skills management, capacity planning, and improved workforce utilization. Successfully established a comprehensive skills catalog and led training initiatives to enhance delivery readiness.

  • Job Description

    Seeking a role in strategic planning where I can leverage my experience in optimizing workforce resources to align with organizational goals and drive business success.

  • How to contact

No responses yet
0