Years of experience: 12
MarketingCustomer ServiceCustomer Success ManagerCase ManagerClient Relations SpecialistService Quality Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Kamila's Career Path
May. 2021 -Nov. 2024
Royal Caribbean GroupGuest Experience Manager APAC
AustraliaAs a Manager specialising in Guest Experience for Royal Caribbean Group, I oversee the APAC region's service delivery across the Royal Caribbean, Celebrity Cruises, and Azamara brands. With a strong focus on enhancing customer satisfaction, I lead strategic initiatives to elevate guest experiences, streamline incident management processes, and drive continuous improvement across operations. M...
May. 2020 -Oct. 2020
ASG GroupInternal Communications & Social Responsibility Manager
Sydney, New South Wales, Australia
Nov. 2017 -Jan. 2020
CapgeminiSenior Communications Manager for Carnival Corporation
Miami/Fort Lauderdale AreaWorked directly with key stakeholders to develop IT communication plans spanning nine brands and served as the primary liaison to relay information concerning these plays to Capgemini executive leaders. Led the coordinated rollout of communication plans, acting as the primary point of contact for ensuring all brands were aligned with annual objectives. Spearheaded the operational logistics fo...