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Years of experience: 9
United StatesDigital Ads ManagerMarketingSales RepresentativeCreative ProducerOutbound Sales Specialist
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Nazhoni's Career Path
Sep. 2024 -Present
FiservAccounts Receivable Specialist
Marietta, Georgia, United States• Working to establish rapport in order to overcome objections and negotiate payment of debts.
• Detailing all discussions and actions in the collections system or database, confirming payment and finalizing the call.
• Ensuring successful and timely completion of assignments.
• Clearly detailing issues for resolution.
• Knowledge of collections regulations including to Fair Debt Collection P...
Mar. 2022 -May. 2024
Plaza Services, LLCSenior Implementation Lead/Scrum Master
Atlanta, Georgia, United StatesLead daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects
Determine the Scrum team’s average sprint velocity in the previous iterations, plan their workload for future sprints and encourage the testing
Work with Product Owner to define project scope and objectives
Work effectively with others to remove delivery team roadblocks
Create and manag...
Oct. 2018 -May. 2024
Plaza Services, LLCDebt Settlement Supervisor
Atlanta, Georgia, United StatesCreated and updated database manual for new employees
Oversaw FDCPA compliance training to keep representatives up to date on procedures
Conducted weekly meetings with phone representatives, providing continuous training on collection tactics and dialogue
Provided on-call support and training as needed
Interacted with problematic accounts/consumers, diffusing conflict while remaining professi...