Years of experience: 18
United StatesMarketingITCustomer ServiceCustomer Success ManagerClient Relations Specialist
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Jillian's Career Path
Nov. 2021 -Aug. 2024
IDG (International Data Group)Senior Project Manager, Commercial Applications
Boston, Massachusetts, United StatesManaged a wide range of technology projects that supported business operations and client initiatives including Generative AI, GDPR/CCPA Compliance and Employee Data Management/Variable Compensation.
● Developed and streamlined the intake process and workflow for an integrated B2B digital marketing program, enabling program managers to submit requests aligned with new and extended SOW require...
Jul. 2018 -Oct. 2021
Northeastern UniversitySenior Project Manager, Marketing Operations
Greater Boston Area● Improved project management efficiency by reviewing and optimizing processes, leading to a 40% reduction in project completion times.
● Streamlined workflow development by creating a standardized intake and implementation process, increasing project initiation speed by 50%.
● Led weekly sprints for marketing and sales operations, driving prioritization of key initiatives that resulted in an...
Oct. 2017 -Jul. 2018
Desouza and AssociatesConsultant
Greater Boston Area / Toronto, Canada● Responsible for maximizing the exposure through the utilization of all partner relationships/portals. ● Co-marketing initiatives with partners and other industry events. ● Management of all events and tradeshows. Including but not limited to the management of all suppliers, contracts, vendors, shipping/receiving, room lists and customer appreciation events.