Years of experience: 14
Customer ServiceConsultingCustomer Success ManagerClient Relations SpecialistCustomer Retention SpecialistData Entry
Trust Score
Exceptionally trusted; proven professional excellence.
Sarah's Career Path
Oct. 2018 -Present
The Echelon Group LLCClient Success Manager
Greater Atlanta AreaFostering overall client relationship ensuring retention and ongoing client satisfaction
Partner cross functionally to develop key metrics, client implementation plans, and tailor technology solutions for successful on boarding and training Analyze data and reporting to create and further optimize for client success that drives client profitability and growth Create and present client deliver...
Apr. 2017 -Oct. 2018
Lavender & Grace StudioEvent/ Account Manager
GeorgiaManaging client relationships and retention to leverage revenue growth and expansion in a fast paced environment Develop proposals, budget analysis, logistics, and timelines for overall planning of special events
Executing client development, communication, management, and delivery to exceed customer satisfaction Researching, analyzing, and summarizing data of innovative ideas/concepts for cl...
Mar. 2011 -Nov. 2017
Delta Air LinesFlight Leader
Atlanta GA
Delta Air Lines operates service to more worldwide destinations than any airline with flights to hundreds of destinations throughout the world. As a dedicated Flight Leader I manage all other flight attendants and coordinate general inflight operations and services with other departments. Make decisions in compliance with policies, procedures, and core values. Lead team in providing exemplar...