Years of experience: 5
AssistantMarketingCustomer Service
Trust Score
Highly reliable; strong professional involvement.
Katherine's Career Path
Jan. 2022 -Mar. 2024
Marbella Lane Vacation Rentals (HQ California)Customer Service Team Lead
Remote- Trained and mentored new customer service staff. - Ensured any outstanding requests or problems from the previous shifts receive priority and are resolved. - Reviewed and approved all housekeeping and maintenance staff invoices. - Provided daily support to Manager of Client Services & COO of the company as needed. - Provided feedback and suggestions to Manager of Client Services for process...
Mar. 2021 -Dec. 2021
Marbella Lane CompanyCustomer Service Representative
United States- Responded to customer inquiries and concerns related to property rentals and leases. - Ensured smooth and courteous communication with guests and homeowners. - Acknowledged all guests according to company standards, anticipated and addressed guests’ service needs. - Coordinated & followed up with housekeeping and maintenance staff for tasks assigned. - Handled and resolved tenant requests, ...
Aug. 2020 -Jan. 2021
TeleperformanceBilingual Customer Support Agent