Remote- Trained and mentored new customer service staff. - Ensured any outstanding requests or problems from the previous shifts receive priority and are resolved. - Reviewed and approved all housekeeping and maintenance staff invoices. - Provided daily support to Manager of Client Services & COO of the company as needed. - Provided feedback and suggestions to Manager of Client Services for process...
United States- Responded to customer inquiries and concerns related to property rentals and leases. - Ensured smooth and courteous communication with guests and homeowners. - Acknowledged all guests according to company standards, anticipated and addressed guests’ service needs. - Coordinated & followed up with housekeeping and maintenance staff for tasks assigned. - Handled and resolved tenant requests, ...