Years of experience: 17
Data Entry SpecialistMBAHRFinanceEducationCall Center
Trusted by top professionals
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Exceptionally trusted; proven professional excellence.
Carla's Career Path
Dec. 2012 -Present
Bristol West Insurance GroupSr. Medpay/PIP Claims Adjuster
Lake Mary, Florida• Reduced loss ratio through fair, thorough and prompt processing of daily claims. • Investigated assigned cases by interviewing claimants, medical specialists and attorneys to confirm coverage, determine liability and identify subrogation rights in order to establish the validity of claims and reduce fraud. • Negotiated and paid special damages and legal demands within authorized limits – tr...
May. 2008 -Dec. 2012
21st Century InsuranceBilingual Sr. Customer Service Representative
Lake Mary, Florida• Provided accurate and timely information in response to customer inquiries and built customer loyalty by placing follow-up calls when product issues were reported. • Formulated and enforced Service Center policies, procedures and quality assurance measures while developing collaborative relationships across departments. • Proactively informed and referred customers about cross-selling oppor...
Nov. 2007 -Apr. 2008
21st Century InsuranceBilingual Sales Representative
Lake Mary, Florida• Gathered data from customers to generate accurate quotes and educated them regarding coverage and cost in order to aid in the selection of the most appropriate coverage. • Bound applicants to auto insurance policies and referred qualified customers to other cross-selling opportunities while adhering to prescribed procedures and underwriting standards.