Years of experience: 7
Sales & BizDevConsultingEducationCustomer Success ManagerProject ManagerSales Manager
Trust Score
Highly reliable; strong professional involvement.
Anna Paula's Career Path
Sep. 2024 -Dec. 2024
Cruz, Ceará, BrasilPersonalized guest service, ensuring a unique and distinctive experience.
Management of reservations and check-ins/check-outs, guaranteeing total customer satisfaction.
Implementation of quick solutions to address guest and staff issues and requests, ensuring maximum satisfaction.
Coordination of events and special services, such as private dinners, personalized experiences, kite trips, and l...
Sep. 2021 -Sep. 2024
Morada ikigai KiteHouseOwner and Manager
Brasil, Ceará, Cruz, Praia do PreáAs the owner of a hospitality business, I oversaw guest satisfaction from reservation negotiation to post-checkout follow-up, planning and organizing personalized itineraries and special services. These services included exclusive local experiences, partnerships with regional schools, and organized kite trips with a skilled and certified support staff. I managed multiple departments to delive...
Jan. 2020 -Oct. 2020
Fraternidade - Federação Humanitária InternacionalEmergency Relief Coordinator (WASH focus)
Boa Vista, Roraima, BrasilI coordinated the execution of the WASH (Water, Sanitation, and Hygiene) project for the Fraternity – International Humanitarian Federation, ensuring water supply, sanitation, and hygiene promotion according to Sphere standards, in partnership with the Federal Government under the Operação Acolhida (Operation Welcome). I ensured compliance with humanitarian guidelines, promoting the continuou...