Years of experience: 15

MarketingITEducationProduct ManagerTech SupportCall Center

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Natalia's Career Path
Customer Support ProfessionalJun. 2022 -
Present
Dogline-Fordogtrainers GroupCustomer Support Professional
Cracow, Małopolskie, PolandIdentified customer issues; Assisted customers with solving problems; Analyzed and report product malfunctions; Resolved customer complaints; Responded to customer inquiries; Fulfilled requests; Interacted with customers; Collaborated with the management team; Improved overall customer satisfaction; Maintained customer records; Maintained solid customer relationships; Managed customer account...
Sales SpecialistJun. 2022 -
Present
Dogline-Fordogtrainers GroupSales Specialist
Cracow, Małopolskie, PolandProviding product demonstrations to staff and clients, and taking the lead in resolving complaints. Conducting market research and sharing findings with the team; Working alongside the team to draw up strategies to increase customer base; Setting sales targets and implementing incentives; Managing a network of vendors and suppliers; Maintaining excellent relationships with customers that are ...
Freelance Translator, Content ManagerAug. 2013 -
Jun. 2022
Fordogtrainers.euFreelance Translator, Content Manager
Łódź, Łódzkie, PolandDeveloped content strategy aligned with short-term and long-term marketing targets; Collaborated with marketing and design teams to plan and develop site content, style and layout; Created and published engaging content; Edited, proofread and improved writers’ posts; Optimized content according to SEO; Use content management systems to analyze website traffic and users engagement metrics; Man...

Natalia's Posts

  • Обо мне

    With nearly a decade in C2C and B2B customer care, I have successfully attracted clients with small budgets less than $10,000 and exceeding those, in professional dog training. I ensured excellent support and forged strong business relationships with customers from Europe.

  • Описание работы

    I am seeking a role that offers interesting challenges and opportunities for professional growth, complemented by a rewarding compensation package and a collaborative corporate environment.

  • How to contact

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