Chris's Posts
No responses yet
0
Years of experience: 9
ITEntertainmentSystem AnalystProject ManagerTech Support
Trust Score
Exceptionally trusted; proven professional excellence.
Chris's Career Path
Oct. 2022 -Oct. 2024
Warner Bros. DiscoveryInformation Technology Operations Analyst
Burbank, California, United States• Delivered exceptional technical assistance to 150+ employees and executives at Studio Distribution Services (SDS), a Warner Bros. & Universal Pictures joint venture.
• Resolved complex desktop issues, including network connectivity, email, and user account permissions, contributing to seamless business operations.
• Managed IT requests with prompt solutions, providing Zoom meeting invitatio...
Oct. 2022 -Oct. 2024
Studio Distribution ServicesIT Customer Support Specialist
Universal City California USAAt Studio Distribution Services, my focus has been on elevating the IT support experience through rapid response and resolution. This dedication has revitalized our operations, ensuring seamless daily workflows and bolstering customer satisfaction across the board. The role has called upon my adaptability and problem-solving skills, with a strong emphasis on clear, effective communication.
Jun. 2022 -Oct. 2022
Universal Music Publishing GroupTechnical Support Representative II
Santa Monica, California, United States• Provided Level 2 desktop customer service to 200+ employees and executives. Deploy and support Dell Latitude and MacBook laptops.
• Manage OneDrive file synchronization.
• Respond to, track, and resolve open desktop incidents in ServiceNow.
• Assisted in an interim office move, performing IT inventory and preparing legacy IT equipment for e-waste disposal. Supported Zoom audio/visual confer...