Years of experience: 14

CopywritingCopywriterCustomer ServiceEducationChat SupportCustomer Care Specialist

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Joyce's Career Path
Senior Operations Training ManagerSep. 2023 -
Present
The Moment Group of RestaurantsSenior Operations Training Manager
Training ManagerApr. 2019 -
Sep. 2023
The Moment Group of RestaurantsTraining Manager
NCR - National Capital Region, Philippines- Responsible for conducting new store opening trainings - Responsible for implementing and updating standard quality of service and training - Responsible for actual training of front of the house and back of the house - Create and refresh relevant training materials and manuals - Handle crew improvement through revalidation exams and simulation - Audit existing franchises adherence to train...
Culinary Instructor (Part time)Jun. 2018 -
Present
Academy of Culinary ExcellenceCulinary Instructor (Part time)
NCR - National Capital Region, Philippines- Responsibilities included: Training countless of culinary enthusiasts, beginner to advanced culinarians with cooking techniques, hygiene and sanitation, food costing, menu planning, healthy cooking and baking. - Responsible for all the actual cooking training in the kitchen with recipes and additional knowledge - Responsible for all purchasing and preparing of food.