Newport Beach, California, United States- Led the end-to-end redesign of the life insurance underwriting workflows, streamlining the quote process to reduce turnaround from from several weeks to real-time for low-risk users, resulting in an estimated 60% increase in policy issuance.
- Designed a privacy-focused, compliant self-service digital medical questionnaire that eliminates the need for phone-based agent intervention, making ...
New York, New York, United States- Defined and delivered mobile and web experiences for SMB Business Banking users, improving usability across onboarding, payment flows, and account conversion journeys.
- Redesigned the merchant partner checkout process for SMBs, streamlining purchasing of scanners, POS systems, and tools, resulting in increased conversion rates and faster transaction completion.
- Led development of a scala...