Years of experience: 3

Customer ServiceAssistantAdministrative AssistantPersonal AssistantOffice AssistantOffice Administrator

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Samantha's Career Path
Business Office ManagerOct. 2024 -
Present
Tour Bus Leasing, LLCBusiness Office Manager
Nashville, Tennessee, United States
Director of Operations at TechFixMay. 2023 -
Apr. 2024
Shop Fix AcademyDirector of Operations at TechFix
Nashville, Tennessee, United StatesTechFix is an online based education/certification program for automotive technicians. As the Director of Operations I oversaw operational systems, processes and infrastructure. I also served as the main point of contact for operational concerns and issues ensuring overall customer satisfaction. -Implemented productivity, quality and customer service standards ensuring subscriber retention an...
Account Coordinator at Shop Fix AcademyJun. 2022 -
Jun. 2024
Shop Fix AcademyAccount Coordinator at Shop Fix Academy
Nashville, Tennessee, United StatesShop Fix Academy is a business coaching company focusing on automotive shop owners. As an account coordinator, I was in charge of up to 10 coaching groups at a time (200+ members) and oversaw/managed their appointments and accounts. -Acted as a liaison between members and coaches by managing the onboarding process for new members, helping coordinate and schedule member appointments and provid...