Years of experience: 18

United StatesEducationClient Relations SpecialistSoft Skills TrainerSales ManagerCall Center

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Emelie's Career Path
Customer Success ManagerApr. 2024 -
Present
Accordant Company, LLCCustomer Success Manager
Florham Park, New Jersey, United StatesAccordant is a leading ERP software vendor in the US and Canada. As a Sage Platinum Partner and Acumatica Gold Certified Partner, our focus is on developing integrated business software configurations, customization, training, and support for every stage of software implementation. Our expertise in software is deep-rooted, and our passion lies in aiding diverse organizations to excel.
Senior Customer Success ManagerFeb. 2023 -
Apr. 2024
Sylogist, Ltd.Senior Customer Success Manager
Littleton, Colorado, United StatesIn my present position, I orchestrate proactive software upgrade initiatives for esteemed Enterprise clients. I engage with influential C-level executives to effectively renew contracts and enhance overall contract value. I aid clients in configuring and navigating software programs, fostering a superior client experience while emphasizing value. • Oversaw renewals and facilitated add-on sale...
Corporate Account Manager - Nonprofit VerticalJan. 2021 -
Dec. 2023
SAGE Intacct SoftwareCorporate Account Manager - Nonprofit Vertical
San Jose, California, United StatesAs a lead for the Nonprofit Customer Success Team, I exceeded monthly sales targets through strategic initiatives. Collaborating closely with top-level executives, I spearheaded efforts to broaden the adoption of Best in Breed SaaS solutions. My responsibilities included negotiating contracts and finalizing agreements to optimize profitability. Moreover, I proactively cultivated new business ...

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