Years of experience: 17
Call CenterMarketingITSolution IntegratorTranslatorCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Calin's Career Path
Mar. 2019 -Nov. 2024
HCLTechIT Operations Manager
Bucharest, Romania- In this role, I managed IT operations across several locations, leading cross-functional teams and driving service excellence
- Ensured high-quality service delivery by resolving complex incidents and completing 100% of Root Cause Analyses (RCAs) for critical issues. My efforts in change management facilitated seamless infrastructure updates, minimising service disruptions and supporting on...
Oct. 2018 -Mar. 2019
HCL TechnologiesDeputy Manager
Cracow, Małopolskie, Poland- As Deputy Manager, I led teams to meet client expectations, ensuring a consistent 95% achievement rate in Service Level Agreements (SLAs). - By introducing innovative process changes that improved operational efficiency by 20%, streamlining systems and policies to better align with organisational goals. - Coaching team leaders weekly contributed to a 25% increase in overall team productivit...
Jan. 2015 -Sep. 2018
HCL TechnologiesTrack Lead
Cracow, Małopolskie, Poland- Management of Service Desk multi-cultural team; - Responsible for driving performance against agreed Service Level Agreements (SLA's) - Develop and implement procedures to provide high quality services both internally and externally
- Improve efficiency and effectiveness of Service desk activity by analyzing and proposing recommendations
- Manage staff levels and scheduling to provide full ...