Years of experience: 19
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Laura's Career Path
Jan. 2022 -Present
CognizantOperation Manager
Jan. 2020 -Jan. 2022
CognizantOperations Team Manager - Google Project
-Creation and development of Knowledge and training development programs for leaders across BUE site
-Creation and development of a training programs across BUE site for future leaders
-Weekly Coaching techniques and leadership trainings across site
-Operational Support for four different optimisation workflows
-Career development for support structure: SMEs and QAs
-Performance management
-O...
Nov. 2018 -Jan. 2020
CognizantOperations Team Lead - Google Projects
Greater Buenos Aires, Argentina-Metric analysis and reporting
-Agents development: coaching techniques
-Performance management: workflow and people intervention
-Performance analysis
-Career Path development