Laura Guevara - Operation Manager, Cognizant Technology Solutions

Years of experience: 18

YoutubeGoogle AdsDesign & CommunicationsService Quality ManagerCustomer Success ManagerCustomer Service

Trusted by top professionals

Melina Ahumada
Operations Capability Manager @Assurant
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I had the pleasure of working with Laura at Cognizant as colleagues since 2020 until late 2024. We started as a team when we both got promoted to be Managers and People Developers supporting the Supe...

Trust Score

Exceptionally trusted; proven professional excellence.

90%

Laura's Career Path

Jan. 2022 -
Present

CognizantOperation Manager

Jan. 2020 -
Jan. 2022

CognizantOperations Team Manager - Google Project

-Creation and development of Knowledge and training development programs for leaders across BUE site -Creation and development of a training programs across BUE site for future leaders -Weekly Coaching techniques and leadership trainings across site -Operational Support for four different optimisation workflows -Career development for support structure: SMEs and QAs -Performance management -O...

Nov. 2018 -
Jan. 2020

CognizantOperations Team Lead - Google Projects

Greater Buenos Aires, Argentina-Metric analysis and reporting -Agents development: coaching techniques -Performance management: workflow and people intervention -Performance analysis -Career Path development