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Years of experience: 12
United StatesAdministrative SpecialistHRCustomer ServiceClient Relations SpecialistChat Support
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Michele's Career Path
Jan. 2022 -Jul. 2022
Student Transportation of AmericaHuman Resources Manager/Leave Administration
Wall, New Jersey, United StatesAdministered the firm’s Leave process for over 20,000 US employees, including HI and PR
Answer incoming calls for requests and inquiries relating to FMLA, Maternity/Paternity Leave, Personal, Military, Short Term and Long-Term Disability
Determine eligibility for FMLA, ADA, state specific leaves, other company approved leaves of absence and appropriate disability programs, if applicable.
Help...
Jan. 2019 -Dec. 2021
Costco WholesalePayroll Clerk/Human Resources – Administration
Bayonne, New Jersey, United StatesAssists employees with payroll, personnel, and benefit questions or concerns. Exercises discretion and confidentiality with all employee information.
Keys new employee information into the payroll system, updates for documented changes/initiates documentation for
automatic changes. Reviews all documents for accuracy and required approvals prior to keying and filing.
Runs reports for managers ...
Sep. 2009 -Jan. 2019
ARISE VIRTUAL SOLUTIONS VIA CLIENT RELATED SERVICES, LLC.Virtual Assistant / Remote Customer Service Specialist
Hazlet, New Jersey, United StatesManage a wide variety of customer service and administrative tasks to resolve customer issues efficiently. Maintain and manage daily schedules for a team of three customer service representatives to meet with quality assurance facilitators to monitor performance and maintain service-level metrics.
Maintain up-to-date records of all customer inquiries; issue resolution, and subscription/ membe...