Years of experience: 11
Support SpecialistAppointment SetterTranslatorCustomer ServiceChat SupportLive Chat
Trust Score
Exceptionally trusted; proven professional excellence.
Mariela's Career Path
Oct. 2021 -Present
Sonder Inc.Concierge
Manage phone, messaging, and email interactions with guests across over 130 properties globally, ensuring efficient communication. Achieve an average of 95% accuracy in interactions while handling four engagements per hour. Maintain consistently high customer feedback performance for a sustained period, contributing to above-average sales results.
Dec. 2020 -Sep. 2021
AnywhereWorksService Representative
Managed over 1,000 accounts, efficiently handling 30-50 incoming calls daily from customers, clients, and patients. Achieved an average of 90% in call quality evaluations, reflecting strong communication and problem-solving skills. Consistently maintained high levels of customer satisfaction, ensuring positive client and patient interactions.
Aug. 2020 -Nov. 2020
TOMS ShoesCustomer Service Representative
Ensured over 95% accuracy in call handling, contributing to enhanced customer satisfaction and retention. Improved sales outcomes by applying effective sales and customer service strategies, while maintaining high accuracy in order invoicing, shipping, and processing.