Years of experience: 33
CopywritingDirectorSupport SpecialistCall Center SupervisorCall Center TrainerCustomer Success Manager
Trust Score
Exceptionally trusted; proven professional excellence.
John's Career Path
Apr. 2017 -Jan. 2022
Ottawa, Canada AreaAlthough Shared Services Canada is a government-wide service provider to 43 Government Departments, it is also a client of its own services - in essence it is the 44th partner. As leader of the Project and Portfolio Management team, John's focus is helping to ensure that the desire for paperwork doesn't outweigh the desired goal of small-p projects: keeping them within the reasonable limits o...
Oct. 2014 -Apr. 2017
Shared Services Canada | Services partagés CanadaSenior Advisor
Ottawa, Canada AreaAfter leaving the Email Transformation Initiative after successful co-development of communications products and training materials (some of the first formally accepted documents by the department from the service vendor), John returned to National Security Portfolio Datacentre Operations directorate. Through matrix reporting, John was responsible not only for leading the development of resou...
Oct. 2013 -Oct. 2014
Shared Services Canada | Services partagés CanadaDirector, Partner Integration and Implementation - Email Transformation Initiative
Ottawa, Canada AreaJohn led a team of Project Managers and specialists as we assisted Government of Canada client organizations to prepare for the transition onto the new government-wide email system. This involved making or influencing decisions for the project as a whole, reviewing and resolving issues and conflicts, and meeting regularly with partners and the supplier organization. As a parallel exercise, Jo...