Years of experience: 7

🐦 DesignE-commerceKanbanCJMScrumMVP

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Cho's Career Path
Last Mile Operations Product OwnerFeb. 2024 -
Present
Cainiao NetworkLast Mile Operations Product Owner
Madrid, Community of Madrid, Spain- Lead last-mile delivery system UX and consumer journey optimization through user interviews, market research, and detailed customer journey mapping to enhance customer satisfaction and engagement - Serve as key liaison between last-mile operations in Spain and tech team in China, gathering requirements, analyzing processes, and translating them into actionable sprint items that enhanced sys...
Product Management InternMay. 2023 -
Nov. 2023
SEDDIProduct Management Intern
Madrid, Community of Madrid, Spain- Conducted user research and gather feedback to gain deep insights into user behaviors, preferences, needs, and pain points related to the virtual fitroom experience. - Analyzed user feedback, identify patterns, and translate findings into actionable product enhancements to improve usability, functionality, and overall customer satisfaction. - Researched and stay update-to-date with industry...
Associate Product ManagerNov. 2021 -
Nov. 2022
World Family English Holdings Ltd.Associate Product Manager
Shanghai, ChinaAt World Family English Innovations department (WFI), we use a combination of Agile and Kanban methodologies to consult and develop digital solutions to help cross-market World Family English branches to improve business performances. The current project is to help World Family English Taiwan (TW) digitalize their marketing and sales channels: -Coordinate with TW project manager to conduct we...

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