Years of experience: 10

Data Entry AssociateProject CoordinatorOffice AdministratorOffice AssistantExecutive AssistantPersonal Assistant

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Miranda's Career Path
Customer Service Team LeadJul. 2024 -
Present
Off The RecordCustomer Service Team Lead
- Enhanced team productivity and morale by implementing structured mentoring programs for new hires, resulting in a 70% reduction in training-related errors and increased retention of high- performing employees. - Redesigned and streamlined workflow for customer escalations and support processes, reducing resolution times by 30% while maintaining high customer satisfaction scores. - Fostered ...
Customer Service RepresentativeNov. 2023 -
Jul. 2024
Off The RecordCustomer Service Representative
- Delivered exceptional customer support via phone, email, live chat, and SMS, achieving a 98% customer satisfaction rate and contributing to the company's 97% national success rate. - Improved client retention and booking rates by leveraging soft-sales skills to promote OTR's unique value proposition, consistently exceeding monthly sales and service targets. - Resolved escalated customer con...
ServerJun. 2023 -
Nov. 2023
U.S. EggServer
Phoenix, Arizona, United States