Years of experience: 13
Data Entry SpecialistData EntryComplaint Resolution SpecialistCustomer Retention SpecialistCustomer Care SpecialistClient Relations Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Kevin's Career Path
Mar. 2022 -Jun. 2023
SeatGeekDirector of Global Implementation Services
Austin, Texas, United States• Strategically Scaled Operations: Spearheaded the expansion of the global SaaS implementation services organization, growing the operation's output by 400% with only a 50% increase in headcount, directly supporting enterprise-level projects with an average of $10M ARR per account. This strategic direction not only optimized operational efficiency but also significantly enhanced client satisf...
Nov. 2021 -Mar. 2022
BlackbaudSr. Manager of Professional Services/Portfolio Lead
Austin, Texas, United States• Strategic Portfolio Management: Oversaw a $7M enterprise portfolio of non-profits, developing and implementing services methodologies and strategic initiatives. Led the annual delivery of over 35,000 hours by a matrixed team, significantly exceeding KPIs for billable utilization and forecast accuracy. • Operational Excellence in Professional Services: Directed a team of 10-15 cross-function...
Oct. 2018 -Oct. 2021
BlackbaudManager of Professional Services/Portfolio Lead
Austin, Texas, United States