Years of experience: 24
United StatesProject CoordinatorAssistantService Quality ManagerCustomer ServiceCustomer Success Manager
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Wylan's Career Path
Dec. 2013 -Present
Three-Way Chevrolet Co.BUSINESS SYSTEMS & PROFITABILITY ANALYST/BUSINESS DEVELOPMENT MANAGER
Bakersfield, California Area• Amplify business growth and development by leveraging business systems, data-driven insights, and strategies to uncover key opportunities and improve positioning within a competitive industry.
• Deliver leadership, mentorship, and support to an eight-person call center and help desk team. • Orchestrate and lead impactful initiatives from planning to delivery, including vendor relationship i...
Sep. 2010 -Nov. 2013
Kern High School DistrictIST SUPPORT TECHNICIAN II
• Ensured the ongoing functionality of technology systems for a district with 35K+ students and 3.5K+ staff spanning 26 schools, directly contributing to the continuity of operations and communications.
• Troubleshot and resolved complex technical issues in a timely and effective manner.
• Guided and led impactful projects from planning to delivery, including implementing wireless access poin...
Apr. 2001 -Sep. 2010
Three-Way Chevrolet Co.IT MANAGER
• Spearheaded the selection, implementation, and adoption of the business’s entire IT infrastructure spanning five locations and 200+ end users, including establishing network access, creating centralized storage, and optimizing software and licensing to prevent gaps and discrepancies among business units.
• Advised leadership teams on IT aspects of new dealership construction to ensure prope...