Years of experience: 24

United StatesProject CoordinatorAssistantService Quality ManagerCustomer ServiceCustomer Success Manager

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Wylan's Career Path
BUSINESS SYSTEMS & PROFITABILITY ANALYST/BUSINESS DEVELOPMENT MANAGER  Dec. 2013 -
Present
Three-Way Chevrolet Co.BUSINESS SYSTEMS & PROFITABILITY ANALYST/BUSINESS DEVELOPMENT MANAGER
Bakersfield, California Area• Amplify business growth and development by leveraging business systems, data-driven insights, and strategies to uncover key opportunities and improve positioning within a competitive industry. • Deliver leadership, mentorship, and support to an eight-person call center and help desk team. • Orchestrate and lead impactful initiatives from planning to delivery, including vendor relationship i...
IST SUPPORT TECHNICIAN II  Sep. 2010 -
Nov. 2013
Kern High School DistrictIST SUPPORT TECHNICIAN II
• Ensured the ongoing functionality of technology systems for a district with 35K+ students and 3.5K+ staff spanning 26 schools, directly contributing to the continuity of operations and communications. • Troubleshot and resolved complex technical issues in a timely and effective manner. • Guided and led impactful projects from planning to delivery, including implementing wireless access poin...
IT MANAGER Apr. 2001 -
Sep. 2010
• Spearheaded the selection, implementation, and adoption of the business’s entire IT infrastructure spanning five locations and 200+ end users, including establishing network access, creating centralized storage, and optimizing software and licensing to prevent gaps and discrepancies among business units. • Advised leadership teams on IT aspects of new dealership construction to ensure prope...