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Years of experience: 6
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Anastasiia's Career Path
Feb. 2024 -Present
3ShapeSenior Support Consultant
Kyiv, Ukraine- Assistance to customers around Europe in Spanish and English
- Technical support for 3Shape dental scanners and software via phone/emails/live chat.
- Software/hardware troubleshooting via remote access sessions.
- Assistance with license renewals and payment-related issues.
- Training newcomers.
- Participation in creating guides, presentations, and email templates.
Oct. 2022 -Feb. 2024
3ShapeTechnical Support Representative
Kyiv, Ukraine- Assistance to customers around Europe in Spanish and English;
- Technical support on 3Shape dental scanners and software via phone/emails;
- Software/hardware troubleshooting via remote access sessions
Apr. 2022 -Present
NDALanguage evaluator
- Created a Spanish language proficiency test for candidates for roles requiring knowledge of Spanish.
- Evaluation of candidates' responses to open-ended questions and tests.
- Assistance in the selection process, providing insights into candidates' language proficiency and suitability for the role.