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Years of experience: 29
Customer ServiceConsultingChat SupportLive ChatCustomer Care SpecialistData Entry Associate
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Exceptionally trusted; proven professional excellence.
Jessica's Career Path
Jan. 2024 -Present
Honeywell AerospaceSenior Advanced Quality Engineer
South Bend, Indiana, United States• Serve as a subject matter expert in quality systems, tracking and reporting action plan status and completion for failure investigations, CAPA, and risk management processes.
• Lead investigations into nonconforming materials and customer complaints, ensuring robust root cause analysis and effective resolution.
• Facilitate CAPA meetings, DRB reviews, and management reviews, providing train...
Dec. 2022 -Jan. 2024
Ox IndustriesMaintenance Planner
White Pigeon, Michigan, United States• Collaborated with maintenance and operations teams to plan and execute preventative and corrective maintenance, aligning with production schedules and quality standards.
• Applied troubleshooting skills to drive process improvements and enhance operational efficiency.
• Managed maintenance work through ERP software, utilizing metrics to identify and implement continuous improvements.
Jul. 2020 -Dec. 2022
PfizerMaintenance Enabler
Portage, Michigan, United States• Ensured compliance with cGMP requirements while organizing preventative and corrective maintenance.
• Coordinated with maintenance teams and suppliers to resolve issues impacting production and product quality.
• Utilized ERP systems to track and manage maintenance activities, supporting operational performance and compliance.