Years of experience: 7
ITCustomer ServiceHelp Desk SupportCustomer Success ManagerData EntryCase Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Kayly's Career Path
Aug. 2022 -Present
NSF Global Food Safety TrainingSenior Specialist Global Operations
Guelph, Ontario, Canada- Implement and launch new global learner management system - Facilitate multiple integrations between brand new Website, Payment processing systems, APIs, LMS - Create PowerBI reporting to streamline reports globally
- Streamline and created global operations, processes, standards and communications - Report project status, key risks and achievements and points of escalation to senior manage...
Mar. 2021 -Present
FreelanceProject Management Specialist
- international operations and learner management system implementation - International event/conference planning and logistics. - Business operations, support, implementation. - Wedding planning and day of set up and support
- Marketing guidance, strategy set up, and execution for a non-profit. - Managed and executed a fundraising event bringing in 9K profit.
- Company rebranding and website...
Nov. 2020 -Mar. 2021
Schmooz MediaCustomer Success Manager
- Managed portfolios equaling over $35k in revenue.
- Developed scopes of work and estimates for internal and client approval, while creating client retention strategies.
- Converted 5 one-time clients to an ongoing monthly retainer.
- Maintained key relationships with clients, keeping them up to date on all projects and strategies, while managing expectations, open communication, and transpa...