Years of experience: 7

ITCustomer ServiceHelp Desk SupportCustomer Success ManagerData EntryCase Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Kayly's Career Path
Senior Specialist Global OperationsAug. 2022 -
Present
NSF Global Food Safety TrainingSenior Specialist Global Operations
Guelph, Ontario, Canada- Implement and launch new global learner management system - Facilitate multiple integrations between brand new Website, Payment processing systems, APIs, LMS - Create PowerBI reporting to streamline reports globally - Streamline and created global operations, processes, standards and communications - Report project status, key risks and achievements and points of escalation to senior manage...
Project Management SpecialistFeb. 2021 -
Present
FreelanceProject Management Specialist
- international operations and learner management system implementation - International event/conference planning and logistics. - Business operations, support, implementation. - Wedding planning and day of set up and support - Marketing guidance, strategy set up, and execution for a non-profit. - Managed and executed a fundraising event bringing in 9K profit. - Company rebranding and website...
Customer Success ManagerNov. 2020 -
Mar. 2021
Schmooz MediaCustomer Success Manager
- Managed portfolios equaling over $35k in revenue. - Developed scopes of work and estimates for internal and client approval, while creating client retention strategies. - Converted 5 one-time clients to an ongoing monthly retainer. - Maintained key relationships with clients, keeping them up to date on all projects and strategies, while managing expectations, open communication, and transpa...