Years of experience: 9
HR⚖️ LegalCustomer ServiceHelp Desk SupportCustomer Success ManagerLegal Support
Trust Score
Exceptionally trusted; proven professional excellence.
Arnaldo's Career Path
Mar. 2023 -Present
TuringOperations Support Manager
Palo Alto, Califórnia, Estados Unidos- Manager of the Developer Support team. - Implementation and creation of processes and projects.
- Successfully improved the company NPS to 50+ and the CSAt to 8+ - Project Management
- Product improvement - Hubspot & Jira management
- Operations coordination
- Implementation of the first AI agent at Turing
Jan. 2023 -Mar. 2023
TuringStrategy and Ops Lead LatAm
Palo Alto, Califórnia, Estados Unidos- Lead of the LatAm engagement and developer experience team - Implementation and creation of digital content.
- Data analysis
- Project Management
- Product improvement
- Operations coordination
Dec. 2021 -Jan. 2023
TuringStrategy & Operations Sub Lead LatAm
Palo Alto, Califórnia, Estados Unidos- Supervised the engagement team with an action taken rate of more than 65%
- Implemented and created digital content.
- Onboarded and created guidelines of onboarding for the LatAm Engagement Team.
- Created and launched 2 onboarding videos with more than 25k views.
- Implemented new strategies and created a new format of Welcome Call - Created English evaluation guidelines - Created templat...